1. What are your office hours?
We are open Monday through Friday between 8 a.m. and 5 p.m. The answering service is available after hours for urgent needs.
2. What is your contact information?
Please visit our Location page for all of our contact information.
3. Where is your office located/directions?
Please visit our Location page for a map and directions.
4. When should I arrive for my appointment?
We request that new patients arrive 15 minutes prior to their scheduled appointment to complete their necessary insurance and medical history forms. (Please visit our Forms page to download some of these forms to your computer.
We request established patients arrive 10 minutes prior to their appointment in order to get checked in.
5. What should I bring to my appointment?
In order to make your appointment as efficient and beneficial as possible, we encourage you to bring:
- Your insurance card
- A list of current medications (including over-the-counter medications, supplements and vitamins). Many patients find it easier to actually bring a bag containing their medications.
- Pertinent information about your medical and surgical history, including old medical records and imaging tests
- Pathology reports if applicable
6. What is your cancellation policy?
Someone from our office will call you the day before your appointment as a reminder. If you are unable to keep your scheduled appointment, please call our office at 469-204-6100 at least 24 hours in advance to cancel or reschedule. This is important in helping us provide continuous care to all of our valued patients, and we appreciate your cooperation.
7. What if I need help after hours?
If you need assistance during non-office hours, the on-call physician can be reached through our answering service by calling our office at 469-204-6100. The on-call physician will contact you and attempt to assist you with your problem. If you believe you have a life-threatening emergency, please call 911 or proceed to the nearest emergency room.
8. How do I get my prescription refilled?
In order to avoid gaps in your medications, we request you contact your pharmacy at least 4-5 days prior to your medication running out. Please call the physician's nurse if there is any problem with the pharmacy. The pharmacy will contact us and we will review your chart to ensure your medical care is current. Your doctor will determine if it is appropriate to refill the medication and/or he may request a follow up appointment.
If a patient has not been seen in the office in the past 12 months, we will require a follow up appointment be scheduled before providing any medication prescription refills. Since we don’t have access to your medical records during non-business hours we are unable to refill medications on weekends or after hours.